Paul Adams, Jr – IT Management/Specialist – Bio

Linkedin:  Paul Adams Jr.   

RESUME’:

Objective: To obtain a System Administration / Technical Support Management position that will allow for personal and professional growth.

Professional Summary: An Information Systems executive offering extremely diversified knowledge within client / server and IS management environments. Possess strong skills to manage, direct, coordinate and oversee most phases of any IT related environment to provide optimum system availability, quality service and total end user satisfaction. Experienced in the interaction and supervision of large teams and am accustomed to handling critically stressful situations with the utmost of professionalism.

Certifications:

2020, COVID-19 CERTIFICATION, 2019, HIPPA Certification, 2018 CJIS TOC Certification, MS Server 2003/2008/2012, Certification, NET+ Certification of Completion, TCP/IP Administration, Matrix Managing People Certification, Matrix Project Management Certification

Key Skills:

• Install and configure intricate SAN storage solutions using DELL San / PowerEdge Blade Storage Systems as well as HP ProLiant DL380 Storage Systems

• Experienced with SuperMicro server technology, AS/400’s, Pyramid Nile, Digital/DEC, SUN 10000 mini mainframes, DELL PowerEdge, OptiPlex, HP ProLiant Servers, Dimension and Latitude systems, Polycom VOIP Technologies

• Strength in networking skills utilizing TCP/UDP, SMTP, FTP, VOIP. Can analyze, troubleshoot, monitor and resolve most TCP/IP communication conflict issues on LAN / WAN / MAN systems.

• Experienced with WLAN utilizing 802.11x technologies for wireless environments.

• Possess extensive experience with VSAT PES using both serial as well as TCP/IP communication patterns.

• Configuring, Administration and Troubleshooting of LAN/WAN systems which includes but not limited to Thin-Provisioning and Automated Storage Systems

• Internet Skills consist of strong knowledge and ability to implement, design and FTP fully functional, turnkey Internet and intranet web sites utilizing HTML and WordPress programming.

• Administrator support for Exchange 2007, 2013 / SharePoint 2007, 2010

• Performed enterprise level MS Exchange Roll-out, converting from legacy server and upgraded over 500 MS exchange users to cloud based exchange services saving the company thousands annually. This project was implemented with zero downtime.

• Planned, designed and implemented enterprise solutions involving HyperV, NetApp, and other Microsoft Technologies. Experience with the design, architecture and implementation of Virtual Infrastructure environments using HyperV Lab environments.

• Planned and rolled out enterprise level phone upgrade by replacing legacy analog systems with all new Polycom VOIP technology. This project was completed ahead of schedule and cut telecomm costs, saving the company literally thousands annually.

Professional Experience:

ARIZONA ONSITE COMPUTER SERVICES, Peoria, AZ Sep 2006 – Current

Senior System Consultant

• As owner operator and CEO, built this business from ground up by successfully maintaining IT support for over 300 corporate clients state wide
• Managed mission critical servers in multiple Active Directory environments ensuring that each server maintains 99.9% uptime with guaranteed failover options
• Performed over 3,000 commercial onsite service calls while maintaining a verifiable 99% customer satisfaction rate

United States Air Force 56MDG Squadron, Luke AFB, AZ Sep 2006 – Jan 2007

Contracted Senior System Administrator / Contractor

• Single handedly prepared 500 new HIPAA compliant HP workstations for deployment for entire hospital
• Managed mission critical servers in an Active Directory environment ensuring that each server has 99.9% uptime.
• Troubleshot problems with networks, web services, mail services and overall aspects of a medical environment.
• Maintained a broad knowledge of operating systems, programming languages and hardware proprietary to the USAF.
• Monitored system logs and activity on all servers and devices.
• Assisted in guiding and training other USAF staff.
• Attended and actively participate in daily briefings and weekly meetings.

Slabb Corp, Phoenix, AZ Jun 2006 – Sep 2006

Senior System Administrator

• Employed in an extremely fast-paced, dynamic IT environment.
• Managed all production servers and services both domestically and internationally.
• Developed and documented all operational procedures, provided optimum solutions to internal and external users (to include network security and e-mail spam issues).

• Proactively monitored and managed MS Exchange Server. Was originally hired to plan and execute a 1,000 employee (company-wide) migration to Active Directory from a pre-existing outdated Linux platform. This projected was successfully completed ahead of time

OVS Inc, Phoenix, AZ Sep 2003– Jun 2006

TIER II System Administrator

• Main responsibilities included Senior System Administration, recommending and implementing optimum solutions for escalated internal and external problems (including network security and e-mail spam issues).
• Responsible for completing and documenting time sensitive tasks such as data backups and restores.
• Researched potential hardware, application and network faults as well as monitoring system tasks running in a multi-platform environment.
• Proactively assisted other departments in maintaining maximum system uptime.

Pegasus Corp, Phoenix, AZ Jun 2002 – Sep 2002

Application Support Engineer

• Responsible for completing and documenting time sensitive tasks such as property data restores.
• Researched potential hardware, application and network faults as well as monitoring system tasks running in a multi-platform environment.
• Proactively assisted other departments in maintaining maximum system uptime.

Pegasus Corp, Phoenix, AZ Oct 2001 – Jun 2002

System Analyst Tier III

• Primary responsibilities included monitoring analyzing and troubleshooting reservation delivery communication issues for over 40,000 high revenue hotel & resort properties worldwide.
• Document ALL calls into Remedy (Call Tracking Software) to assure accurate statistics for upper management reports and reviews.
• Performed these duties while offering extremely professional services to the Pegasus clientele at all times.

Best Western Headquarters Operation Center, Phoenix, AZ Aug 2000 – May 2002

Department Supervisor of World-wide Technical Support Department

• Direct and monitor day-to-day activities, measure and review results providing coaching and feedback. Implement employee recognition programs
• Plan, schedule, and distribute work assignments, assist and or fill in during time of resource shortage.
• Participate in shift turnovers and provide technical support and assistance.
• Assisted in planning and directing a company-wide rollout of new desktop computers to over five hundred staff members across the US remotely using phone and Dial-In Support via a Hughes WAN.
• Assisted in planning and directing software upgrade roll-outs to over 4,000 customers world-wide utilizing Best Western’s WAN.
• Monitored and analyzed workflow and staff operational processes. Solicited staff input, made recommendations and implemented cost effective solutions to improve the effectiveness and efficiency of the department
• Created, implemented, and maintained a “Development Program” for support staff to address initial training, recurrent training, cross training, development of “customer service” communication style, career development, and enhancement of technical knowledge.
• Coordinated new processes and methods of other supervisors to ensure consistency and uniformity, companywide.
• Selected, hired, trained, developed and motivated employees, defined and measured individual goals that supported Information Services and company objectives. Regularly evaluated & reviewed performance objectives and goals with staff.
• Maintained knowledge and coached staff on current Best Western’s information technology.
• Remained informed about emerging technology and customer service techniques through reading, seminars, and external contacts

Best Western Headquarters Operation Center, Phoenix, AZ Dec 1999 – Aug 2000

Technical Support Specialist / Acting Supervisor

• Duties included coordinating and monitoring day-to-day assignments, as well as analyzing the progress of support agents.
• Assisted management in analyzing operational processes to insure maximum effectiveness and functionality of the helpdesk department.
• Responsible for maintaining a positive and effective relationship between properties, support agents and upper management. Also required to resolve employee conflicts or escalate as needed.
• Responsible for resolving critical property support issues, making cost effective business decisions and offering viable solutions to customers.
• Utilized standard operating procedures to implement departmental protocols and training of staff.
• Coordinated with other IS departments such as LAN / WAN and development to maintain up-to-date knowledge of company infrastructure.
• Responsible for providing accurate and up-to-date training to department agents as it becomes available.
• Responsible for handling escalated and critical issues with the Hughes Center Los Angeles Shared HUB (LASH), assisting Hughes / Wang technicians while providing services to our customers onsite.
• Was given security access to enter IP addresses into the Best Western CISCO router.

Education:

Associate of Applied Science in Microcomputer Electronics, Tucson, AZ

2016 – Current In pursuit of BS / Micro Computer Operations / Understudy Business Management

Volunteer Work:

Maricopa County Sheriff’s Office, Phoenix, AZ Dec 2003 – Aug 2019

Volunteer

• Assisted districts in patrol support capacity
• Search, Rescue and Recovery
• Assisted in Proactive Crime Prevention
• Civic Function Security & Support
• Emergency Support.
• Respond to all assigned radio calls
• Objective: To obtain a System Administration / Technical Support Management position that will allow for personal and professional growth.Professional Summary: An Information Systems executive offering extremely diversified knowledge within client / server and IS management environments. Possess strong skills to manage, direct, coordinate and oversee most phases of any IT related environment to provide optimum system availability, quality service and total end user satisfaction. Experienced in the interaction and supervision of large teams and am accustomed to handling critically stressful situations with the utmost of professionalism.

  Certifications:

  2020, COVID-19 CERTIFICATION, 2019, HIPPA Certification, 2018 CJIS TOC Certification, MS Server 2003/2008/2012, Certification, NET+ Certification of Completion, TCP/IP Administration, Matrix Managing People Certification, Matrix Project Management Certification

  Key Skills:

  • Install and configure intricate SAN storage solutions using DELL San / PowerEdge Blade Storage Systems as well as HP ProLiant DL380 Storage Systems
  • Experienced with SuperMicro server technology, AS/400’s, Pyramid Nile, Digital/DEC, SUN 10000 mini mainframes, DELL PowerEdge, OptiPlex, HP ProLiant Servers, Dimension and Latitude systems, Polycom VOIP Technologies
  • Strength in networking skills utilizing TCP/UDP, SMTP, FTP, VOIP. Can analyze, troubleshoot, monitor and resolve most TCP/IP communication conflict issues on LAN / WAN / MAN systems.
  • Experienced with WLAN utilizing 802.11x technologies for wireless environments.
  • Possess extensive experience with VSAT PES using both serial as well as TCP/IP communication patterns.
  • Configuring, Administration and Troubleshooting of LAN/WAN systems which includes but not limited to Thin-Provisioning and Automated Storage Systems
  • Internet Skills consist of strong knowledge and ability to implement, design and FTP fully functional, turnkey Internet and intranet web sites utilizing HTML and WordPress programming.
  • Administrator support for Exchange 2007, 2013 / SharePoint 2007, 2010
  • Performed enterprise level MS Exchange Roll-out, converting from legacy server and upgraded over 500 MS exchange users to cloud based exchange services saving the company thousands annually. This project was implemented with zero downtime.
  • Planned, designed and implemented enterprise solutions involving HyperV, NetApp, and other Microsoft Technologies. Experience with the design, architecture and implementation of Virtual Infrastructure environments using HyperV Lab environments.
  • Planned and rolled out enterprise level phone upgrade by replacing legacy analog systems with all new Polycom VOIP technology. This project was completed ahead of schedule and cut telecomm costs, saving the company literally thousands annually.

  Professional Experience:

  ARIZONA ONSITE COMPUTER SERVICES, Peoria, AZ Sep 2006 – Current

  Senior System Consultant

  • As owner operator and CEO, built this business from ground up by successfully maintaining IT support for over 300 corporate clients state wide
  • Managed mission critical servers in multiple Active Directory environments ensuring that each server maintains 99.9% uptime with guaranteed failover options
  • Performed over 3,000 commercial onsite service calls while maintaining a verifiable 99% customer satisfaction rate

  United States Air Force 56MDG Squadron, Luke AFB, AZ Sep 2006 – Jan 2007

  Contracted Senior System Administrator / Contractor

  • Single handedly prepared 500 new HIPAA compliant HP workstations for deployment for entire hospital
  • Managed mission critical servers in an Active Directory environment ensuring that each server has 99.9% uptime.
  • Troubleshot problems with networks, web services, mail services and overall aspects of a medical environment.
  • Maintained a broad knowledge of operating systems, programming languages and hardware proprietary to the USAF.
  • Monitored system logs and activity on all servers and devices.
  • Assisted in guiding and training other USAF staff.
  • Attended and actively participate in daily briefings and weekly meetings.

  Slabb Corp, Phoenix, AZ Jun 2006 – Sep 2006

  Senior System Administrator

  • Employed in an extremely fast-paced, dynamic IT environment.
  • Managed all production servers and services both domestically and internationally.
  • Developed and documented all operational procedures, provided optimum solutions to internal and external users (to include network security and e-mail spam issues).
  • Proactively monitored and managed MS Exchange Server. Was originally hired to plan and execute a 1,000 employee (company-wide) migration to Active Directory from a pre-existing outdated Linux platform. This projected was successfully completed ahead of time

  OVS Inc, Phoenix, AZ Sep 2003– Jun 2006

  TIER II System Administrator

  • Main responsibilities included Senior System Administration, recommending and implementing optimum solutions for escalated internal and external problems (including network security and e-mail spam issues).
  • Responsible for completing and documenting time sensitive tasks such as data backups and restores.
  • Researched potential hardware, application and network faults as well as monitoring system tasks running in a multi-platform environment.
  • Proactively assisted other departments in maintaining maximum system uptime.

  Pegasus Corp, Phoenix, AZ Jun 2002 – Sep 2002

  Application Support Engineer

  • Responsible for completing and documenting time sensitive tasks such as property data restores.
  • Researched potential hardware, application and network faults as well as monitoring system tasks running in a multi-platform environment.
  • Proactively assisted other departments in maintaining maximum system uptime.

  Pegasus Corp, Phoenix, AZ Oct 2001 – Jun 2002

  System Analyst Tier III

  • Primary responsibilities included monitoring analyzing and troubleshooting reservation delivery communication issues for over 40,000 high revenue hotel & resort properties worldwide.
  • Document ALL calls into Remedy (Call Tracking Software) to assure accurate statistics for upper management reports and reviews.
  • Performed these duties while offering extremely professional services to the Pegasus clientele at all times.

  Best Western Headquarters Operation Center, Phoenix, AZ Aug 2000 – May 2002

  Department Supervisor of World-wide Technical Support Department

  • Direct and monitor day-to-day activities, measure and review results providing coaching and feedback. Implement employee recognition programs
  • Plan, schedule, and distribute work assignments, assist and or fill in during time of resource shortage.
  • Participate in shift turnovers and provide technical support and assistance.
  • Assisted in planning and directing a company-wide rollout of new desktop computers to over five hundred staff members across the US remotely using phone and Dial-In Support via a Hughes WAN.
  • Assisted in planning and directing software upgrade roll-outs to over 4,000 customers world-wide utilizing Best Western’s WAN.
  • Monitored and analyzed workflow and staff operational processes. Solicited staff input, made recommendations and implemented cost effective solutions to improve the effectiveness and efficiency of the department
  • Created, implemented, and maintained a “Development Program” for support staff to address initial training, recurrent training, cross training, development of “customer service” communication style, career development, and enhancement of technical knowledge.
  • Coordinated new processes and methods of other supervisors to ensure consistency and uniformity, companywide.
  • Selected, hired, trained, developed and motivated employees, defined and measured individual goals that supported Information Services and company objectives. Regularly evaluated & reviewed performance objectives and goals with staff.
  • Maintained knowledge and coached staff on current Best Western’s information technology.
  • Remained informed about emerging technology and customer service techniques through reading, seminars, and external contacts

  Best Western Headquarters Operation Center, Phoenix, AZ Dec 1999 – Aug 2000

  Technical Support Specialist / Acting Supervisor

  • Duties included coordinating and monitoring day-to-day assignments, as well as analyzing the progress of support agents.
  • Assisted management in analyzing operational processes to insure maximum effectiveness and functionality of the helpdesk department.
  • Responsible for maintaining a positive and effective relationship between properties, support agents and upper management. Also required to resolve employee conflicts or escalate as needed.
  • Responsible for resolving critical property support issues, making cost effective business decisions and offering viable solutions to customers.
  • Utilized standard operating procedures to implement departmental protocols and training of staff.
  • Coordinated with other IS departments such as LAN / WAN and development to maintain up-to-date knowledge of company infrastructure.
  • Responsible for providing accurate and up-to-date training to department agents as it becomes available.
  • Responsible for handling escalated and critical issues with the Hughes Center Los Angeles Shared HUB (LASH), assisting Hughes / Wang technicians while providing services to our customers onsite.
  • Was given security access to enter IP addresses into the Best Western CISCO router.

  Education:

  Associate of Applied Science in Microcomputer Electronics, Tucson, AZ

  2016 – Current In pursuit of BS / Micro Computer Operations / Understudy Business Management

  Volunteer Work:

  Maricopa County Sheriff’s Office, Phoenix, AZ Dec 2003 – Aug 2019

  Volunteer

  • Assisted districts in patrol support capacity
  • Search, Rescue and Recovery
  • Assisted in Proactive Crime Prevention
  • Civic Function Security & Support
  • Emergency Support.
  • Respond to all assigned radio calls
  • Assisted in High Risk Felony Warrants Apprehension
  • Assisted deputies on high priority and potentially dangerous calls
  • Received award for having served over 1,000 volunteer hours in 2006.

  References attached below. More available upon request.

  Received award for having served over 1,000 volunteer hours in 2006.

References attached below. More available upon request.