{"id":343,"date":"2020-10-06T01:26:30","date_gmt":"2020-10-06T08:26:30","guid":{"rendered":"https:\/\/www.sgassoc.com\/SGA2014\/?page_id=343"},"modified":"2020-10-06T01:59:09","modified_gmt":"2020-10-06T08:59:09","slug":"paul-adams-jr-it-management-specialist-bio","status":"publish","type":"page","link":"https:\/\/www.sgassoc.com\/SGA2014\/about-us\/paul-adams-jr-it-management-specialist-bio","title":{"rendered":"Paul Adams, Jr &#8211; IT Management\/Specialist &#8211; Bio"},"content":{"rendered":"<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\"><b>Linkedin:\u00a0 <a href=\"https:\/\/www.linkedin.com\/in\/pauladamsjr\/\">Paul Adams Jr.\u00a0 \u00a0<\/a><\/b><\/span><\/span><\/p>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\"><b>RESUME&#8217;:<\/b><\/span><\/span><\/p>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\"><b>O<\/b><\/span><\/span><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\"><b>bjective<\/b><\/span><\/span><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">: <\/span><\/span><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\"><i>To obtain a System Administration \/ Technical Support Management position that will allow for personal and professional growth.<\/i><\/span><\/span><\/p>\n<p><span style=\"font-family: Courier New, monospace;\"><span style=\"font-size: small;\"><span style=\"font-family: Arial, sans-serif;\"><b>Professional Summary: <\/b><\/span><span style=\"font-family: Arial, sans-serif;\">An Information Systems executive offering extremely diversified knowledge within client \/ server and IS management environments. Possess strong skills to manage, direct, coordinate and oversee most phases of any IT related environment to provide optimum system availability, quality service and total end user satisfaction. Experienced in the interaction and supervision of large teams and am accustomed to handling critically stressful situations with the utmost of professionalism.<\/span><\/span><\/span><\/p>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\"><b>Certifications: <\/b><\/span><\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">2020, COVID-19 CERTIFICATION, 2019, HIPPA Certification, 2018 CJIS TOC Certification, MS Server 2003\/2008\/2012, Certification, NET+ Certification of Completion, TCP\/IP Administration, Matrix Managing People Certification, Matrix Project Management Certification<\/span><\/span><\/p>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\"><b>Key Skills:<\/b><\/span><\/span><\/p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Install and configure intricate SAN storage solutions using DELL San \/ PowerEdge Blade Storage Systems as well as HP ProLiant DL380 Storage Systems<\/span><\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Experienced with SuperMicro server technology, AS\/400\u2019s, Pyramid Nile, Digital\/DEC, SUN 10000 mini mainframes, DELL PowerEdge, OptiPlex, HP ProLiant Servers, Dimension and Latitude systems, Polycom VOIP Technologies<\/span><\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Strength in networking skills utilizing TCP\/UDP, SMTP, FTP, VOIP. Can analyze, troubleshoot, monitor and resolve most TCP\/IP communication conflict issues on LAN \/ WAN \/ MAN systems.<\/span><\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Experienced with WLAN utilizing 802.11x technologies for wireless environments. <\/span><\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Possess extensive experience with VSAT PES using both serial as well as TCP\/IP communication patterns.<\/span><\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Configuring, Administration and Troubleshooting of\u00a0LAN\/WAN\u00a0systems which includes but not limited to Thin-Provisioning and Automated Storage Systems<\/span><\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Internet Skills consist of strong knowledge and ability to implement, design and FTP fully functional, turnkey Internet and intranet web sites utilizing HTML and WordPress programming.<\/span><\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Administrator support for Exchange 2007, 2013 \/ SharePoint 2007, 2010<\/span><\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Performed enterprise level MS Exchange Roll-out, converting from legacy server and upgraded over 500 MS exchange users to cloud based exchange services saving the company thousands annually. This project was implemented with zero downtime.<\/span><\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Planned, designed and implemented enterprise solutions involving HyperV, NetApp, and other Microsoft Technologies. Experience with the design, architecture and implementation of Virtual Infrastructure environments using HyperV Lab environments.<\/span><\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Planned and rolled out enterprise level phone upgrade by replacing legacy analog systems with all new Polycom VOIP technology. This project was completed ahead of schedule and cut telecomm costs, saving the company literally thousands annually.<\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\"><b>Professional Experience: <\/b><\/span><\/span><\/p>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\"><b>ARIZONA ONSITE COMPUTER SERVICES, Peoria, AZ Sep 2006 \u2013 Current<\/b><\/span><\/span><\/p>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Senior System Consultant<\/span><\/span><\/p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">As owner operator and CEO, built this business from ground up by successfully maintaining IT support for over 300 corporate clients state wide<\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Managed mission critical servers in multiple Active Directory environments ensuring that each server maintains 99.9% uptime with guaranteed failover options<\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Performed over 3,000 commercial onsite service calls while maintaining a verifiable 99% customer satisfaction rate<\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\"><b>United States Air Force 56MDG Squadron, Luke AFB, AZ Sep 2006 \u2013 Jan 2007<\/b><\/span><\/span><\/p>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Contracted Senior System Administrator \/ Contractor<\/span><\/span><\/p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Single handedly prepared 500 new HIPAA compliant HP workstations for deployment for entire hospital<\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Managed mission critical servers in an Active Directory environment ensuring that each server has 99.9% uptime. <\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Troubleshot problems with networks, web services, mail services and overall aspects of a medical environment. <\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Maintained a broad knowledge of operating systems, programming languages and hardware proprietary to the USAF.<\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Monitored system logs and activity on all servers and devices. <\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Assisted in guiding and training other USAF staff. <\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Attended and actively participate in daily briefings and weekly meetings.<\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\"><b>Slabb Corp, Phoenix, AZ Jun 2006 \u2013 Sep 2006 <\/b><\/span><\/span><\/p>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Senior System Administrator<\/span><\/span><\/p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Employed in an extremely fast-paced, dynamic IT environment. <\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Managed all production servers and services both domestically and internationally. <\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Developed and documented all operational procedures, provided optimum solutions to internal and external users (to include network security and e-mail spam issues).<\/span><\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Proactively monitored and managed MS Exchange Server. Was originally hired to plan and execute a 1,000 employee (company-wide) migration to Active Directory from a pre-existing outdated Linux platform. This projected was successfully completed ahead of time<\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\"><b>OVS Inc, Phoenix, AZ Sep 2003\u2013 Jun 2006 <\/b><\/span><\/span><\/p>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">TIER II System Administrator<\/span><\/span><\/p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Main responsibilities included Senior System Administration, recommending and implementing optimum solutions for escalated internal and external problems (including network security and e-mail spam issues). <\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Responsible for completing and documenting time sensitive tasks such as data backups and restores. <\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Researched potential hardware, application and network faults as well as monitoring system tasks running in a multi-platform environment.<\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Proactively assisted other departments in maintaining maximum system uptime.<\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\"><b>Pegasus Corp, Phoenix, AZ Jun 2002 \u2013 Sep 2002 <\/b><\/span><\/span><\/p>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Application Support Engineer<\/span><\/span><\/p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Responsible for completing and documenting time sensitive tasks such as property data restores. <\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Researched potential hardware, application and network faults as well as monitoring system tasks running in a multi-platform environment.<\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Proactively assisted other departments in maintaining maximum system uptime.<\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\"><b>Pegasus Corp, Phoenix, AZ Oct 2001 \u2013 Jun 2002 <\/b><\/span><\/span><\/p>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">System Analyst Tier III<\/span><\/span><\/p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Primary responsibilities included monitoring analyzing and troubleshooting reservation delivery communication issues for over 40,000 high revenue hotel &amp; resort properties worldwide. <\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Document ALL calls into Remedy (Call Tracking Software) to assure accurate statistics for upper management reports and reviews. <\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Performed these duties while offering extremely professional services to the Pegasus clientele at all times.<\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\"><b>Best Western Headquarters Operation Center, Phoenix, AZ Aug 2000 \u2013 May 2002 <\/b><\/span><\/span><\/p>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Department Supervisor of World-wide Technical Support Department<\/span><\/span><\/p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Direct and monitor day-to-day activities, measure and review results providing coaching and feedback. Implement employee recognition programs<\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Plan, schedule, and distribute work assignments, assist and or fill in during time of resource shortage. <\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Participate in shift turnovers and provide technical support and assistance.<\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Assisted in planning and directing a company-wide rollout of new desktop computers to over five hundred staff members across the US remotely using phone and Dial-In Support via a Hughes WAN.<\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Assisted in planning and directing software upgrade roll-outs to over 4,000 customers world-wide utilizing Best Western&#8217;s WAN.<\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Monitored and analyzed workflow and staff operational processes. Solicited staff input, made recommendations and implemented cost effective solutions to improve the effectiveness and efficiency of the department<\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Created, implemented, and maintained a \u201cDevelopment Program\u201d for support staff to address initial training, recurrent training, cross training, development of \u201ccustomer service\u201d communication style, career development, and enhancement of technical knowledge. <\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Coordinated new processes and methods of other supervisors to ensure consistency and uniformity, companywide.<\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Selected, hired, trained, developed and motivated employees, defined and measured individual goals that supported Information Services and company objectives. Regularly evaluated &amp; reviewed performance objectives and goals with staff.<\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Maintained knowledge and coached staff on current Best Western\u2019s information technology. <\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Remained informed about emerging technology and customer service techniques through reading, seminars, and external contacts<\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\"><b>Best Western Headquarters Operation Center, Phoenix, AZ Dec 1999 \u2013 Aug 2000 <\/b><\/span><\/span><\/p>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Technical Support Specialist \/ Acting Supervisor<\/span><\/span><\/p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Duties included coordinating and monitoring day-to-day assignments, as well as analyzing the progress of support agents. <\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Assisted management in analyzing operational processes to insure maximum effectiveness and functionality of the helpdesk department. <\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Responsible for maintaining a positive and effective relationship between properties, support agents and upper management. Also required to resolve employee conflicts or escalate as needed.<\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Responsible for resolving critical property support issues, making cost effective business decisions and offering viable solutions to customers. <\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Utilized standard operating procedures to implement departmental protocols and training of staff. <\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Coordinated with other IS departments such as LAN \/ WAN and development to maintain up-to-date knowledge of company infrastructure. <\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Responsible for providing accurate and up-to-date training to department agents as it becomes available.<\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Responsible for handling escalated and critical issues with the Hughes Center Los Angeles Shared HUB (LASH), assisting Hughes \/ Wang technicians while providing services to our customers onsite. <\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Was given security access to enter IP addresses into the Best Western CISCO router. <\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\"><b>Education: <\/b><\/span><\/span><\/p>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Associate of Applied Science in Microcomputer Electronics, Tucson, AZ<\/span><\/span><\/p>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">2016 &#8211; Current In pursuit of BS \/ Micro Computer Operations \/ Understudy Business Management<\/span><\/span><\/p>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\"><b>Volunteer Work: <\/b><\/span><\/span><\/p>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\"><b>Maricopa County Sheriff\u2019s Office, Phoenix, AZ Dec 2003 \u2013 Aug 2019<\/b><\/span><\/span><\/p>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\"><b>Volunteer<\/b><\/span><\/span><\/p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Assisted districts in patrol support capacity<\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Search, Rescue and Recovery<\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Assisted in Proactive Crime Prevention<\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Civic Function Security &amp; Support<\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Emergency Support.<\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Respond to all assigned radio calls<\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\"><b>Objective<\/b><\/span><\/span><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">: <\/span><\/span><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\"><i>To obtain a System Administration \/ Technical Support Management position that will allow for personal and professional growth.<\/i><\/span><\/span><span style=\"font-family: Courier New, monospace;\"><span style=\"font-size: small;\"><span style=\"font-family: Arial, sans-serif;\"><b>Professional Summary: <\/b><\/span><span style=\"font-family: Arial, sans-serif;\">An Information Systems executive offering extremely diversified knowledge within client \/ server and IS management environments. Possess strong skills to manage, direct, coordinate and oversee most phases of any IT related environment to provide optimum system availability, quality service and total end user satisfaction. Experienced in the interaction and supervision of large teams and am accustomed to handling critically stressful situations with the utmost of professionalism.<\/span><\/span><\/span>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\"><b>Certifications: <\/b><\/span><\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">2020, COVID-19 CERTIFICATION, 2019, HIPPA Certification, 2018 CJIS TOC Certification, MS Server 2003\/2008\/2012, Certification, NET+ Certification of Completion, TCP\/IP Administration, Matrix Managing People Certification, Matrix Project Management Certification<\/span><\/span><\/p>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\"><b>Key Skills:<\/b><\/span><\/span><\/p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Install and configure intricate SAN storage solutions using DELL San \/ PowerEdge Blade Storage Systems as well as HP ProLiant DL380 Storage Systems<\/span><\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Experienced with SuperMicro server technology, AS\/400\u2019s, Pyramid Nile, Digital\/DEC, SUN 10000 mini mainframes, DELL PowerEdge, OptiPlex, HP ProLiant Servers, Dimension and Latitude systems, Polycom VOIP Technologies<\/span><\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Strength in networking skills utilizing TCP\/UDP, SMTP, FTP, VOIP. Can analyze, troubleshoot, monitor and resolve most TCP\/IP communication conflict issues on LAN \/ WAN \/ MAN systems.<\/span><\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Experienced with WLAN utilizing 802.11x technologies for wireless environments. <\/span><\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Possess extensive experience with VSAT PES using both serial as well as TCP\/IP communication patterns.<\/span><\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Configuring, Administration and Troubleshooting of\u00a0LAN\/WAN\u00a0systems which includes but not limited to Thin-Provisioning and Automated Storage Systems<\/span><\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Internet Skills consist of strong knowledge and ability to implement, design and FTP fully functional, turnkey Internet and intranet web sites utilizing HTML and WordPress programming.<\/span><\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Administrator support for Exchange 2007, 2013 \/ SharePoint 2007, 2010<\/span><\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Performed enterprise level MS Exchange Roll-out, converting from legacy server and upgraded over 500 MS exchange users to cloud based exchange services saving the company thousands annually. This project was implemented with zero downtime.<\/span><\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Planned, designed and implemented enterprise solutions involving HyperV, NetApp, and other Microsoft Technologies. Experience with the design, architecture and implementation of Virtual Infrastructure environments using HyperV Lab environments.<\/span><\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Planned and rolled out enterprise level phone upgrade by replacing legacy analog systems with all new Polycom VOIP technology. This project was completed ahead of schedule and cut telecomm costs, saving the company literally thousands annually.<\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\"><b>Professional Experience: <\/b><\/span><\/span><\/p>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\"><b>ARIZONA ONSITE COMPUTER SERVICES, Peoria, AZ Sep 2006 \u2013 Current<\/b><\/span><\/span><\/p>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Senior System Consultant<\/span><\/span><\/p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">As owner operator and CEO, built this business from ground up by successfully maintaining IT support for over 300 corporate clients state wide<\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Managed mission critical servers in multiple Active Directory environments ensuring that each server maintains 99.9% uptime with guaranteed failover options<\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Performed over 3,000 commercial onsite service calls while maintaining a verifiable 99% customer satisfaction rate<\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\"><b>United States Air Force 56MDG Squadron, Luke AFB, AZ Sep 2006 \u2013 Jan 2007<\/b><\/span><\/span><\/p>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Contracted Senior System Administrator \/ Contractor<\/span><\/span><\/p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Single handedly prepared 500 new HIPAA compliant HP workstations for deployment for entire hospital<\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Managed mission critical servers in an Active Directory environment ensuring that each server has 99.9% uptime. <\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Troubleshot problems with networks, web services, mail services and overall aspects of a medical environment. <\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Maintained a broad knowledge of operating systems, programming languages and hardware proprietary to the USAF.<\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Monitored system logs and activity on all servers and devices. <\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Assisted in guiding and training other USAF staff. <\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Attended and actively participate in daily briefings and weekly meetings.<\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\"><b>Slabb Corp, Phoenix, AZ Jun 2006 \u2013 Sep 2006 <\/b><\/span><\/span><\/p>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Senior System Administrator<\/span><\/span><\/p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Employed in an extremely fast-paced, dynamic IT environment. <\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Managed all production servers and services both domestically and internationally. <\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Developed and documented all operational procedures, provided optimum solutions to internal and external users (to include network security and e-mail spam issues).<\/span><\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Proactively monitored and managed MS Exchange Server. Was originally hired to plan and execute a 1,000 employee (company-wide) migration to Active Directory from a pre-existing outdated Linux platform. This projected was successfully completed ahead of time<\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\"><b>OVS Inc, Phoenix, AZ Sep 2003\u2013 Jun 2006 <\/b><\/span><\/span><\/p>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">TIER II System Administrator<\/span><\/span><\/p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Main responsibilities included Senior System Administration, recommending and implementing optimum solutions for escalated internal and external problems (including network security and e-mail spam issues). <\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Responsible for completing and documenting time sensitive tasks such as data backups and restores. <\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Researched potential hardware, application and network faults as well as monitoring system tasks running in a multi-platform environment.<\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Proactively assisted other departments in maintaining maximum system uptime.<\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\"><b>Pegasus Corp, Phoenix, AZ Jun 2002 \u2013 Sep 2002 <\/b><\/span><\/span><\/p>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Application Support Engineer<\/span><\/span><\/p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Responsible for completing and documenting time sensitive tasks such as property data restores. <\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Researched potential hardware, application and network faults as well as monitoring system tasks running in a multi-platform environment.<\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Proactively assisted other departments in maintaining maximum system uptime.<\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\"><b>Pegasus Corp, Phoenix, AZ Oct 2001 \u2013 Jun 2002 <\/b><\/span><\/span><\/p>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">System Analyst Tier III<\/span><\/span><\/p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Primary responsibilities included monitoring analyzing and troubleshooting reservation delivery communication issues for over 40,000 high revenue hotel &amp; resort properties worldwide. <\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Document ALL calls into Remedy (Call Tracking Software) to assure accurate statistics for upper management reports and reviews. <\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Performed these duties while offering extremely professional services to the Pegasus clientele at all times.<\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\"><b>Best Western Headquarters Operation Center, Phoenix, AZ Aug 2000 \u2013 May 2002 <\/b><\/span><\/span><\/p>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Department Supervisor of World-wide Technical Support Department<\/span><\/span><\/p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Direct and monitor day-to-day activities, measure and review results providing coaching and feedback. Implement employee recognition programs<\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Plan, schedule, and distribute work assignments, assist and or fill in during time of resource shortage. <\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Participate in shift turnovers and provide technical support and assistance.<\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Assisted in planning and directing a company-wide rollout of new desktop computers to over five hundred staff members across the US remotely using phone and Dial-In Support via a Hughes WAN.<\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Assisted in planning and directing software upgrade roll-outs to over 4,000 customers world-wide utilizing Best Western&#8217;s WAN.<\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Monitored and analyzed workflow and staff operational processes. Solicited staff input, made recommendations and implemented cost effective solutions to improve the effectiveness and efficiency of the department<\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Created, implemented, and maintained a \u201cDevelopment Program\u201d for support staff to address initial training, recurrent training, cross training, development of \u201ccustomer service\u201d communication style, career development, and enhancement of technical knowledge. <\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Coordinated new processes and methods of other supervisors to ensure consistency and uniformity, companywide.<\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Selected, hired, trained, developed and motivated employees, defined and measured individual goals that supported Information Services and company objectives. Regularly evaluated &amp; reviewed performance objectives and goals with staff.<\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Maintained knowledge and coached staff on current Best Western\u2019s information technology. <\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Remained informed about emerging technology and customer service techniques through reading, seminars, and external contacts<\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\"><b>Best Western Headquarters Operation Center, Phoenix, AZ Dec 1999 \u2013 Aug 2000 <\/b><\/span><\/span><\/p>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Technical Support Specialist \/ Acting Supervisor<\/span><\/span><\/p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Duties included coordinating and monitoring day-to-day assignments, as well as analyzing the progress of support agents. <\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Assisted management in analyzing operational processes to insure maximum effectiveness and functionality of the helpdesk department. <\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Responsible for maintaining a positive and effective relationship between properties, support agents and upper management. Also required to resolve employee conflicts or escalate as needed.<\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Responsible for resolving critical property support issues, making cost effective business decisions and offering viable solutions to customers. <\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Utilized standard operating procedures to implement departmental protocols and training of staff. <\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Coordinated with other IS departments such as LAN \/ WAN and development to maintain up-to-date knowledge of company infrastructure. <\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Responsible for providing accurate and up-to-date training to department agents as it becomes available.<\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Responsible for handling escalated and critical issues with the Hughes Center Los Angeles Shared HUB (LASH), assisting Hughes \/ Wang technicians while providing services to our customers onsite. <\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Was given security access to enter IP addresses into the Best Western CISCO router. <\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\"><b>Education: <\/b><\/span><\/span><\/p>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Associate of Applied Science in Microcomputer Electronics, Tucson, AZ<\/span><\/span><\/p>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">2016 &#8211; Current In pursuit of BS \/ Micro Computer Operations \/ Understudy Business Management<\/span><\/span><\/p>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\"><b>Volunteer Work: <\/b><\/span><\/span><\/p>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\"><b>Maricopa County Sheriff\u2019s Office, Phoenix, AZ Dec 2003 \u2013 Aug 2019<\/b><\/span><\/span><\/p>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\"><b>Volunteer<\/b><\/span><\/span><\/p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Assisted districts in patrol support capacity<\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Search, Rescue and Recovery<\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Assisted in Proactive Crime Prevention<\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Civic Function Security &amp; Support<\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Emergency Support.<\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Respond to all assigned radio calls<\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Assisted in High Risk Felony Warrants Apprehension<\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Assisted deputies on high priority and potentially dangerous calls<\/span><\/span><\/li>\n<li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">Received award for having served over 1,000 volunteer hours in 2006.<\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">References attached below. More available upon request.<\/span><\/span><\/p>\n<p><span style=\"font-size: small; font-family: Arial, sans-serif;\">Received award for having served over 1,000 volunteer hours in 2006.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: small;\">References attached below. More available upon request.<\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Linkedin:\u00a0 Paul Adams Jr.\u00a0 \u00a0 RESUME&#8217;: Objective: To obtain a System Administration \/ Technical Support Management position that will allow for personal and professional growth. Professional Summary: An Information Systems executive offering extremely diversified knowledge within client \/ server and IS management environments. Possess strong skills to manage, direct, coordinate and oversee most phases of [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":10,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-343","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.sgassoc.com\/SGA2014\/wp-json\/wp\/v2\/pages\/343","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sgassoc.com\/SGA2014\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.sgassoc.com\/SGA2014\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.sgassoc.com\/SGA2014\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sgassoc.com\/SGA2014\/wp-json\/wp\/v2\/comments?post=343"}],"version-history":[{"count":3,"href":"https:\/\/www.sgassoc.com\/SGA2014\/wp-json\/wp\/v2\/pages\/343\/revisions"}],"predecessor-version":[{"id":390,"href":"https:\/\/www.sgassoc.com\/SGA2014\/wp-json\/wp\/v2\/pages\/343\/revisions\/390"}],"up":[{"embeddable":true,"href":"https:\/\/www.sgassoc.com\/SGA2014\/wp-json\/wp\/v2\/pages\/10"}],"wp:attachment":[{"href":"https:\/\/www.sgassoc.com\/SGA2014\/wp-json\/wp\/v2\/media?parent=343"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}